About MACESON

Founded by operational managers who were tired of low-quality, high-attrition offshore call centers, MACESON was built to represent a different kind of partner. We believe that outsourcing shouldn't mean losing control or settling for anonymous email rotations.

By positioning our client support centers in Cape Town, South Africa, we tap into a rich, empathetic, university-educated talent pool. We pair this talent with strict US governance, contracts, and account directors based in Chicago, Illinois.

Every client works with a named, dedicated team of professionals whose faces and names they know. This is the difference between a generic vendor and a true partner.