Our Offshoring Services
MACESON provides dedicated, named professionals across 8 core service categories. Scale your company with people you know.
Customer Experience (CX) Solutions
Omnichannel customer support, checkout resolution, and customer retention campaigns.
Digital Contact Center Support
Tier 1 & Tier 2 technical helpdesk, device diagnostics, and software resolutions.
Business Operations & HR Admin
Managing HR workflows, payroll admin, database logging, and personnel files.
Talent Acquisition & Sourcing
Offshore talent recruitment pipeline: CV scanning, screening, and calendar bookings.
Customer Acquisition & Lead Gen
Outbound sales call settings, cold outreach lead sourcing, and CRM cleanups.
Financial & Payroll Operations
Back-office bookkeeping reconciliation, accounts payable ledgers, and payroll support.
Process Transformation & PMO
Dedicated coordinator overseeing agile sprint cycles, assets, and project deadlines.
IT Infrastructure & Cloud SecOps
Sysadmin support: network security monitoring, server health checkups, and VPN configs.